terms and conditions

1. General Information

• These Terms & Conditions govern your use of our website and services provided by Padmavati Enterprise.
• By accessing our website or making a purchase, you agree to abide by these terms. If you disagree with any part of these terms, please refrain from using our website.

2. Products & Orders

• Product Descriptions: While we strive to provide accurate product information, slight variations in colour, design, or specifications may occur.
• Order Acceptance: All orders are subject to acceptance by Padmavati Enterprise. We reserve the right to refuse or cancel any order at our discretion.
• Pricing: Prices listed on our website are final and inclusive of applicable taxes unless stated otherwise.

3. Shipping & Delivery

• Processing Time: Orders are typically processed within 1-3 working days.
• Delivery Time: Delivery timelines vary based on location and courier services. Delays due to unforeseen circumstances may occur.
• Lost Parcels: In case of a parcel being lost by the postal department, a50%-50% settlement will apply. Refund processing for lost parcels may take up to 30 days from confirmation of loss.

4. Cancellation Policy

• Customers may cancel their order only if the order has not been shipped within 7 working days from the date of purchase.
• Padmavati Enterprisereserves the right to cancel any order without prior notice or reason. In such cases, a full refund will be processed.

5. Return & Refund Policy

• Full Refund: A 100% refundwill be issued if the parcel arrives fully damaged.
• Partial Refund: For partially damaged items, a refund will be processed based on the extent of the damage.
• Lost Parcel Refund: For lost parcels, a 50%-50% settlement will apply.
• Return Eligibility: Returns are accepted only for incorrect items received. A parcel opening video is mandatory for all claims.

6. Unboxing Video Requirement

To claim a refund or return, a clear parcel opening video is mandatory. The video must:

• Show the sealed package before opening.
• Capture the entire unboxing process without edits.
• Clearly display the damaged item or incorrect product.

Claims without a valid unboxing video will not be considered.

7. Payment Terms

We accept the following prepaid payment methods:

• Razorpay (Debit/Credit Cards, Net Banking, Wallets, etc.)
• UPI (Unified Payments Interface)
• Bank Transfer

Note: Orders are confirmed only upon successful payment. We do not accept Cash on Delivery (COD) or alternative payment methods unless specified.

8. Liability & Disclaimers

• Padmavati Enterprise is not liable for delays caused by postal services, courier issues, or unforeseen circumstances beyond our control.
• We are not responsible for any loss or damage caused by incorrect handling after the parcel has been delivered.

9. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the intellectual property of Padmavati Enterprise. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy Policy

• Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and ensuring its confidentiality.